DigiGate© portal is a software interface that gives our customer’s clients complete visibility into their interactions with your company. They can track key metrics, support requests, or other information such as reference documents that can be easily shared. It helps to strengthen the customer relationship and provides a transparent, secure, and open forum for collaboration. One of the great benefits of having a customer portal is that you can tailor the content to the information relevant to each customer.
- Access to a customer portal helps to bring customers deeper into your ecosystem and plays an important role in helping to retain them in the long term
- When a customer feels like they have convenient access to important information and can resolve issues in a timely and transparent manner, they are far less likely to go elsewhere.
- Our customers can also track the interactions of their clients within the portal to highlight repeat issues or identify a new need. Some customers are even evolving their client’s portals into interactive communities that allow customers to respond to each other’s questions. Having customers engaged in a dialogue to help resolve issues and make improvements could be a great benefit to your customer support efforts and reducing efforts and operational expenses.